Category

Returns Window, Actions Possible and Conditions (if any)

Lifestyle Gears: Watch, T-Shirt, Footwear, Sari, Short, Dress, Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc…

Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc..

Lifestyle: Winter Wear(sweatshirt, jacket, sweater, cardigan, kids thermal, pullover, windcheater, track suit, thermal, shawl, track top, glove, muffler, scarf, blazer, uniform sweatshirt, uniform blazer, kids muffler, kids mitten, shrug, poncho, uniform sweater, cap, waistcoat, leg warmer, legging, elder hallo ween costume)

10 days

Refund, Replacement or Exchange

Auto Accessories – Car and Bike accessories (helmets, car kit, media players etc.)

Books (All books)

Sports Equipment (Racquet, ball, support, gloves, bags etc.)

Exercise & Fitness Equipment (Home Gym combos, dumbbell etc.)

7 days Replacement only

Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.

Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.

No Questions Asked

10 days

Refund or replacement

This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms.

This policy shall be applicable only if the product was bought when this policy was applicable to the product. If not, the policy provided here shall apply to the order. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein.

Exceptions to this policy: Following claims will be covered under the policy provided here and through corresponding validation processes

a. product undelivered

b. product/accessories missing

c. wrong product/accessories delivered

No Returns Category

Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.

Products That Can’t Be Returned

The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

Refurbished

7 days

Replacement only

To help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to the warranty partner for resolving any subsequent issues.

Category

Conditions

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and the MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

The product’s original packaging/ box should be undamaged.